Frequently asked questions

If I need help with a product, who should I talk to ?

In France, you can call our customer service department for assistance.

My cart is empty at all time

Change the parameters of your navigator Internet Explorer in middle position, as shown in this link.

Or use another navigator as Mozilla Firefox or Google Chrome.

How will I know if my order has really been received ?

You will get an automatic email if your order has been received. If you don’t, your order has not been registered.

How can I check the progress of my order ?

You can check the progress of your order at any time in the “My Orders” area of your account.
An order has one of four statuses:

- Pending payment: The order has been received but not yet paid, or we have not yet received your cheque.
- Being processed: The order is being processed at the nursery.
- Shipped: The order has been turned over to the shipping company.
- Canceled: We have canceled the order.

How can i get an invoice ?

Go in "my account" and choose invoice then you can either to download it either to print it immediately.

What do I do if I realize I’ve made a mistake in my order ?

You must call us as soon as possible so our customer service can change your order.

ANY CLAIM MUST BE DONE IN THE NEXT 48H AT MOST AFTER AFTER RECEIVING YOUR ORDER.
AFTER THIS DELAY, THERE WILL BE NO FURTHER ACTION.

If I return package without having contacted after sales service, what happens ?

Your package will be refused and no reimbursement will be made.

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