Rotin Filé

General and shipping terms and conditions

S.A.R.L. au capital de 82 211 Euros
Siret 435 781 711 00021
CodeActivité 4673 A - T.V.A. CEE FR 00 435 781 711
53 rue du 1er Septembre 1944 01160 PONT D'AIN
Tél. 04 74 61 00 34 - Fax 04 74 61 00 53

Terms And Conditions Of Sales

The online sales website ROTIN FILÉ was set up by the company ROTIN FILÉ which is the operator and the owner of this website.

Any order under a product appearing in the website requires prior consultation of these Terms and conditions of sale.

Any order from a customer implies full and unconditional acceptance of these terms and conditions of sale.

Under these terms and conditions of sales, the client is fully aware of the fact that its agreement on the content of these terms and conditions does not require the signature of this document, as far as the customer wishes to order online the products presented in the website.

The customer has the option to save or print these terms and conditions of sales, given that both the backup as the editing of this document is his sole responsibility.

The seller has the right to modify at any time these terms and conditions. It is therefore the customer to ensure, for each order , he has the last general sales conditions in force and permanently available on the website


The ROTIN FILÉ Company the one and only owner of website in his integrity. Reproduction in whole or part is always subject to the authorization of the company ROTIN FILÉ. However, hypertext links to the site are permitted without specific requests.


The company ROTIN FILÉ is committed to provide the utmost care to the posting information about the essential characteristics of any product under the website

Pictures and graphics illustrating the products on the website or any of the mails sent by the company ROTIN FILÉ are mainly those submitted by manufacturers and these representations are striving to be as accurate as possible.
A difference in the perception of colors and shapes between the pictures and the products cannot engage the responsibility of the company ROTIN FILÉ.Only essential characteristics of the products are mentioned on the site. The customer is asked to read the user manuals and other information attached to products or worn on its packaging (assembly instructions, conditions of use, precautions job...).


The sale prices listed on the website are in Euros and include all taxes but exclude delivery fees witch can be subject to a typographical error or manifest data labeling. The prices displayed on the site are subject to change at any time. The applicable price indicate on the website is the one at the date of registration of the order by the customer. Delivery fees are indicated to the customer at the end of the order in addition to the price of selected products. The price of the delivery is fixed according to the weight and volume of the customers’ basket.


4.1. Creation of the customer’s account.
4.1.1. Any order by the Customer through ROTIN FILÉ’s website involves the identification data such as full name, address and email address and phone number.
4.1.2 . The creation of an account by the Client is optional. In case the Customer wishes to create an account, he must choose a username and a password.
4.1.3 . All the information provided by the customer are essential for processing and delivery of the order, preparing invoices and warranty contracts, the absence of this information will result in cancellation of the order transmitted by the Client to ROTIN FILÉ.
4.2 . Order’s transmission modalities. To enable the Customer to place an order, the company ROTIN FILÉ makes available the following means: - Online at - By phone at +33 (0) 4 74 61 00 34 the customer will then indicate to the operator the references of any product selected, the possible options such as colors, sizes etc… - By fax to +33(0) 4 74 61 00 53 the customer will then indicate The customer will then indicate to the operator the references of any product selected, the possible options such as colors, sizes etc… Our customer service is open Monday to Thursday from 8:00 to 12:00 and 13:00 to 17:00 and Friday from 8:00 to 12:00 and 13:00 to 16:00 4.3. Order Confirmation by the company ROTIN FILÉ
4.3.1 . Any order from the customer to the company ROTIN FILÉ will be following by an email confirmation sent directly to the customer’s email address within a maximum of 48 working hours from the reception of the order placed. The order confirmation will be considered validly effected even if the email address provided by the Customer is incorrect.
4.3.2 . Without a confirmation email from the company ROTIN FILÉ, the Customer's order will be considered not received so not valid. 4.3.3 . Only the full payment of the order by the customer and the acceptance of these terms and conditions will cause the final confirmation of the order.
4.3.4 . However, the company ROTIN FILÉ reserves the right to refuse any order passed by a client for whom there is an order or a payment dispute until the account’s customer is clear.


5.1. No order can be transmitted to the company ROTIN FILÉ from the customer for any product that is not in stock at the date of the order confirmation.

5.2 . If an out of stock occurred between the time of the order is placed by the customer and the time of the reception of this order by the company ROTIN FILÉ, Company ROTIN FILÉ has to inform the customer within 48 hours and to offer him those different choices: The cancellation and refund of the order, Or The shipping of a similar product of equivalent quality and price.


6.1. Payment methods: Payment by credit/debit card: The company ROTIN FILÉ or via trusted third party such as “Banque Populaire” (through SystemPay ) acting on its name and on its behalf proceed to debit the Customer's credit card of the total price the order ( including shipping) . In case the credit/debit card has no found. The company ROTIN FILÉ won’t accept the customer’s order. Online payment by credit/debit card is carried out via the SystemPay system that allows secure encryption of the entire credit/debit card’s information all along the transaction over the network, the company ROTIN FILÉ won’t retaining any banking information of its customers. Payment by check made payable to the Company ROTIN FILÉ and sent to Sté ROTIN FILÉ 4 rue Verchères 01800 MEXIMIEUX . No order will be shipped before the check has arrived to the company ROTIN FILÉ, which can take several days.
Payment made by money transfer from the customer’s bank account to the company ROTIN FILÉ’s bank account (the Customer must contact the Company ROTIN FILÉ to receive the IBAN company’s bank account to which the transfer should be made).
No shipment will be made by the company ROTIN FILÉ before the reception of the money transfer, which can take several days.


7.1. Place of delivery Any order place by the Client on the RONTIN FILÉ’s website are delivered in France including Corsica , overseas French territories and other countries.
7.2 . Delivery date The estimated delivery date is determined by the following: - The time of confirmation for the order corresponding to the time of the payment confirmation of the order and the eventual verification of personal customer’s data, - The period of the order preparation (cutting, straightening...) - The delivery time depends on the delivery method chosen by the customer and the country in which the delivery must be made.
7.3 Delivery mode for products in stock Delivery delay quoted above is not valid for Corsica, the overseas French territories and other countries. The delivery time will be defined according to each order and final destination.


8.1. No orders will be shipped by the company ROTIN FILÉ in the absence of the full payment of the bill, except promotion or marketing offer.
8.2. The order will be delivered to the address indicated by the Customer during the order validation and delivery against signature.
8.3. In the absence of the Customer or the package recipient (in case of a delivery to a different address) the carrier will leave a notice for the withdrawal of the package.
8.4. The company ROTIN FILÉ therefore can not be held liable for any delays, defects or delivery problems that may result from incorrect data information provide by the customer.
8.5. In case of non reception of the package by the deadline, and once informed by the customer, The Company RONTIN FILÉ an inquiry will send to his carrier. 8.6. The Customer will receive an email stating that an inquiry is opened. Delays of an answer of the carrier are generally between14 to 21 days working days.
8.7. If the parcel is found, it will then be sent to the Customer. The delivery procedure described above will follow its normal course.
8.8 . If the parcel is declared lost, the company ROTIN FILÉ will notify the customer and proceed to an exchange or a full refund of the lost parcel (products and shipping).


9.1. Upon receipt of the order, the Customer must check the conformity of delivered products and the condition.
9.2. If applicable, the Client (or his representative) must indicate the carrier on the delivery slip, a handwritten reserves accompanied by his signature, any anomaly concerning the packages or items delivered (shock, damage to the package, delivery date not in accordance with normal time of delivery service , ...).
9.3. In the event that such references would not have been given on the delivery slip presented to the Customer by the carrier, the company ROTIN FILÉ couldn’t accept any claim relating to the state of the parcel after all.


10.1. Cancellation policy: As part of the provisions of Article L.121-20 of the French Consumer Code , the customer has the possibility to return to the company RONTIN FILÉ any item that is not in line with expectations in a period of 14 ( fourteen) days from the date of delivery . The customer stay in charge of any return fees for the parcel. Refund will be made by check.


11.1Before any return, contact the company ROTIN FILÉ by mail acknowledgment of receipt stating the following: Which product is return The reason the product is returned The invoice number Your name Your address Your telephone number You will receive within 48 working hours a return number for your product after agreement from the Company's yarn Rattan.
11.2. Where to send back the product The goods must be packed and sent to us and insured with the carrier for the market value of the product. These precautions are necessary in case of damage or loss of the goods by the carrier. Small items can be returned to us by mail. For larger products, we can give you contact carriers with whom we work. Please send us an email to the following address: The right of return will be accepted for products in their original condition and complete (original packaging, accessories, documentation). Products returned incomplete, damaged or soiled by the customer will not be resumed. Returns are to be sent only to the following address: Society ROTIN FILÉ 4 Rue des Vercheres 01800 MEXIMIEUX Please join: The return number that you received from the sales invoice Your full name, address and telephone number.
11.3. Refunds Upon receipt of the return package, we proceed to the control of returned products to determine if they meet the conditions of return. When the return is validated, you will receive a message asking you tp choose between those options: - Exchange for an identical product - Exchange for another product of similar value within the limits of our stocks or refund The company ROTIN FILÉ will fully reimburse you by bank check.


12.1. The products marketed by the company ROTIN FILÉ benefit from: The legal guarantee against hidden defects. The legal guarantee of conformity , in accordance with articles 1641 and 1649 of the Civil Code. CIVIL CODE Article 1641 The seller must guarantee in respect of hidden defects of the thing sold which could make it unfit for the use for which it was intended, or decrease the use that the buyer would not have bought it, or would have paid a lower price if he has known. Article 1649 The action resulting from latent defects must be brought by the purchaser within two years after discovery of the defect. CODE OF CONSUMPTION Article L211=4 The seller must deliver goods in conformity with the contract and liable for defects of conformity existing upon delivery. It also addresses the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or was carried out under his responsibility. Article L211=5 To comply with the contract, the product must: 1. Be fit for purpose usually of a similar good and, if applicable: - Match the description given by the trader and possess the qualities that he has presented to the buyer as a sample or model; - The features that a buyer might reasonably expect given to the public statements made by the seller, the producer or his representative, particularly in advertising or labeling; 2. Or have the characteristics defined by mutual agreement by the parties or be suitable for any particular purpose for which the buyer made known to the seller and the latter accepted. Article L211=12 The action resulting from lack of conformity lapses two years after delivery of the goods.
12.2. In case of failure preventing normal use of the product delivered by the company ROTIN FILÉ, the Customer may return the defective product along with a copy of the invoice, the warranty and the return number obtained in accordance with the procedure detailed in Article 11.1.
12.3. The Customer may request the company ROTIN FILÉ either: - The delivery of a product identical to the one ordered in the stocks; - The delivery of a quality product and equivalent price in the stocks; - Refund of the product price at the date of the order within 30 (thirty) days of the request.


13.1. The company spun Rattan can not be responsible for breach of contract: - In case of major force, telecommunication networks blocking, strike, national or local emergency, bad weather without this list is not exhaustive and , - In case of the customer’s fault - The unpredictable and insurmountable third part in the contract.
13.2. The company ROTIN FILÉ can not be held responsible for the consequences resulting from the misuse of products sold on the Site.


14.1. Personal data 14.1.1 . The company spun Rattan collects and stores information about the Customer, individual, constitute personal data . This data is stored in an internal database.
14.1.2 . Subject to the express agreement of the Customer formalized during the creation of his account, the company ROTIN FILÉ will send to the latter, newsletters and promotional emails offering new products, destocking offers, exclusives, bargains....
14.1.3 . At any time, the Customer may request to stop receiving emails or clicking on the link provided for this purpose in the email, either by connecting on its client area, or by sending an email to Customer Service at following address:
14.1.4 . If the customer has expressly accepted at registration on the Site, Company ROTIN FILÉ and its contractual partners may send information through precise and punctual promotional operations.
14.1.5 . With each purchase, the Customer may object to the disclosure to third parties and the use by the company ROTIN FILÉ of his contact information for the above described operations.
14.1.6 . Pursuant to Law No. 78-17 "IT and Freedoms " of 6 January 1978, the Customer has a permanent right to access and rectify all personal data provided to the company ROTIN FILÉ.
14.2. Cookies 14.2.1 . As part of the consultation or use of the website, The Company ROTIN FILÉ may retain certain data concerning the Client for the purposes of the proper functioning of the services offered and for statistical purposes.
14.2.2 . Enabling this feature is not necessary to visit the site.


15.1. These general conditions of sale and any contract hereunder are subject to French law.
15.2. Any dispute concerning the validity, interpretation and / or implementation of these and any contract with a trader or a commercial company is subject to the jurisdiction of the courts of Bourg en Bresse (Ain - France).

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04 74 61 00 34
Société du Rotin Filé
53 rue du 1er Septembre 1944
General terms and conditions   -   Legal notices   -   CNIL declaration N°1915861   -   © 2015 - 2019  Rotin Filé